Terms, Conditions, & Returns

TERMS & CONDITIONS

Terms Relating to Client Communication

After an order is placed, the customer must provide timely response to all Greko Printing & Imaging, Inc email messages, telephone calls or other communications. Customer acknowledges that failing to provide timely responses to inquiries can significantly delay the production process and delivery window.

In the event Greko Printing & Imaging, Inc does not receive communication from customer for 14 or more calendar days, the project will be considered abandoned, all funds received forfeited by customer and Greko Printing & Imaging, Inc may, at its sole discretion, decide whether to resume the order or not.

Greko Printing & Imaging, Inc requests that, if more than one person or organization is involved in the project, that the customer appoint a single point of contact who is readily available to answer questions from Greko Printing & Imaging, Inc and who is authorized to make decisions about the project. If contact person will be unavailable for more than 24 hours, customer should inform Greko Printing & Imaging, Inc and provide an alternate contact person, who will be considered the main point of contact until customer informs Greko Printing & Imaging, Inc otherwise. However, Greko Printing & Imaging, Inc may consider directives issued by any involved person or organization to be final and binding and act upon those, with customer being fully responsible for any charges, fees, delays or other consequences of that directive.

If Greko Printing & Imaging, Inc has alerted customer, via email or telephone of potential issues with the files provided for a project and customer does not respond within 7 calendar days, Greko Printing & Imaging, Inc may, at it sole and final discretion, print the project “as is,” which will typically result in less than ideal results and will void customer’s right to refund or reprint.

Greko Printing & Imaging, Inc reserves the right to determine the contact method for any and all client contact that it deems, in its sole and final opinion, to be the most effective, even if client requested particular contact method. Greko Printing & Imaging, Inc may also change how it contacts customers at any time and without notice. Customers are required to maintain a valid and working email account and telephone number for the duration of the project. All customers consent to electronic notification for any and all client communications. Greko Printing & Imaging, Inc is not responsible for lost, damaged or misdirected messages or messages inadvertently flagged as “spam” or junk. For the duration of the project, customer should carefully monitor his or her voicemail box, as well as all folders in his or her email account, including “spam” or junk mail folders and provide a timely response to any inquiries from Greko Printing & Imaging, Inc representatives. It is the customer’s responsibility to return any and all messages left by Greko Printing & Imaging, Inc.

 

Terms Relating to Returns and Refunds

Due to the custom nature of our products, refunds are only issued for orders that materially differ from the accepted, written quotation or written change order or approved proof or that arrive damaged. If a portion of an order arrives damaged, Greko Printing & Imaging, Inc may issue a prorated refund proportional to the number of damaged items or reprint and ship, at its cost, additional copies equal to or greater than the number of damaged items. Greko Printing & Imaging, Inc reserves the right to opt to issue a prorated refund, rather than reprinting, on any order, but especially those where only a small portion of items are damaged. Greko Printing & Imaging, Inc reserves the right to request documentation of any or all damage as a condition of refund or reprinting and to fully investigate claims it believes to be fraudulent or unfounded. Greko Printing & Imaging, Inc cannot be responsible for any losses, direct or consequential, the result from the failure to deliver non-damaged products by a certain date.

Full refunds will be issued to orders that Greko Printing & Imaging, Inc declines to print or cancels for any reason.

Greko Printing & Imaging, Inc, may, at its option, request you return items that have been refunded, Greko Printing & Imaging, Inc expense, or dispose, donate or recycle them.

If customer cancels an order before printing begins, Greko Printing & Imaging, Inc may, at its sole and final discretion, issue a refund. In these cases, Greko Printing & Imaging, Inc reserves the right, at its sole and final discretion, to deduct charges equal to $50 per hour spent on preparing order for press as well as any other direct expenses already incurred from the total refund amount.

Greko Printing & Imaging, Inc generally issues refunds immediately, but the refund may not appear on the customer’s credit card statement for one to two billing cycles. Greko Printing & Imaging, Inc is not responsible for the time it takes for funds to be returned to customer by financial institutions. Refunds issued by check may require 2 to 3 weeks for processing.

Greko Printing & Imaging, Inc will not, under any circumstances, refund orders that are refused for delivery by the customer without written authorization from Greko Printing & Imaging, Inc.

In no case shall any refund issued be for more than the total purchase and shipping cost originally charged.

 

Terms Relating to Proofs

Greko Printing & Imaging, Inc may provide customers with “soft proofs,” which are electronic PDF files that show the final layout of the project, trim and fold locations and other information for the customer’s review and approval. These proofs should only be considered an approximation of the final printed appearance. Your project will be produced to match the proofs as closely as possible, but are subject to standard industry deviations. Specifically, soft proofs provided by Greko Printing & Imaging, Inc should never be considered a fully accurate representation of color reproduction, due to the wide variety of hardware and software settings outside Greko Printing & Imaging, Inc control.

By providing any Greko Printing & Imaging, Inc representative with a written or verbal approval of the proof, you consent that you are providing the equivalent of an electronic signature indicating your approval of the proof. Changes after receipt of approval may result in additional fees.

Greko Printing & Imaging, Inc can offer hard copy proofs for an additional fee, but this is not included in your quote unless specifically listed. We cannot guarantee color matching or accuracy, even when hard copy proofs are ordered, unless a spot or Pantone color has been ordered.

Greko Printing & Imaging, Inc respectfully asks that files be fully proofread and checked for errors in content and design prior to submitting them to Greko Printing & Imaging, Inc. Greko Printing & Imaging, Inc reserves the right to limit the number of proofing cycles provided at no charge if the customer makes repeated changes or corrections to the text, images or layout that require additional proofs. Additional proofing may be billed at a rate of $50 per hour, which is subject to change. Greko Printing & Imaging, Inc reserves the right to place projects that have exceeded three proofing cycles due to customer initiated changes in a lower priority queue that will be processed after other projects. Greko Printing & Imaging, Inc is not responsible for delays to projects, including significant ones, that are the result of repeated customer changes. Customers will not be charged or penalized if a proof cycle is the result of an error on Greko Printing & Imaging, Inc part, but Greko Printing & Imaging, Inc reserves the right to make the sole and final decision as to what constitutes an error on its part.

Greko Printing & Imaging, Inc does not warrant that proof files provided to customers are error or virus free or free from malicious code or functionality.

 

Terms Relating to Shipping

Greko Printing & Imaging, Inc is not responsible for incorrect or inaccurate shipping addresses provided by customers. Orders that need to be reshipped, redelivered or rerouted due to an incorrect or inaccurate shipping address supplied by the customer will result in additional charges.

Many of the orders shipped by Greko Printing & Imaging, Inc are very large and heavy. Therefore, the delivery driver may, at his or her discretion, decline to leave the packages unattended at your address. Therefore, we urge you to consider using a shipping address where someone is available to accept the delivery during normal business hours. Most carriers will make multiple attempts to deliver the shipment before returning it to us. In the event a shipment is returned to us due to the maximum delivery attempts being exceeded, the customer will still be responsible for the full cost of the order, plus any redelivery fees.

If items arrived damaged due to shipping, please contact Greko Printing & Imaging, Inc as soon as possible to arrange for replacements. Greko Printing & Imaging, Inc may require you to assist in providing documentation of damaged goods in order for us to file applicable claims with our carriers.

Greko Printing & Imaging, Inc does not guarantee delivery dates on any order orders. The delivery window given to you is an estimate only and orders may arrive before, within or after those dates and may be subject to delay due to a variety of reasons, including but not limited to weather, labor fluctuations, market conditions and government inspections or delays.

 GREKO SHIPPING METHODS

Greko Printing & Imaging, Inc has a couple of different options we choose from. We ship via UPS, FEDEX and the United States Postal Service.

Proofs will always ship USPS priority mail.

You will be charged for the calculated shipping amount, plus a $5.00 handling fee to cover the costs of securely packaging your order.

We do ship internationally

Terms Relating to File Uploads

By uploading, submitting or otherwise transmitting files to Greko Printing & Imaging, Inc, you certify that the files are virus free and do not contain any malicious code or functionality and that all files uploaded are related to your project and are required to print the project. Sharing or linking to file paths of file uploads, including but not limited to “hot linking,” is strictly prohibited, except as necessary to review and approve proofs and Greko Printing & Imaging, Inc reserves the right to bill customer for bandwidth costs for file access that is not, in Greko Printing & Imaging, Inc sole and final decision, related to the review and approval of files. Greko Printing & Imaging, Inc reserves the right to remove or rename uploaded files at any time, for any reason and without notice.

 

Terms Relating to Color Matching and Shifting

Greko Printing & Imaging, Inc can never guarantee color accuracy. In addition, Greko Printing & Imaging, Inc is not responsible for files submitted in the RGB color space and will automatically convert the color profile to CMYK, which will cause some colors to change.

 

Terms Relating to Copyright and Intellectual Property

You, and not Greko Printing & Imaging, Inc, retain the copyright, trademark and any other intellectual property rights to the materials or projects submitted to us for printing. Greko Printing & Imaging, Inc assumes the role of manufacturer only and does not serve as a publisher or agent.

By submitting your project to Greko Printing & Imaging, Inc, you fully warrant and represent, the maximum extent permitted by law, that your materials do not infringe upon the intellectual property rights of others, including any international rights. It is your responsibility, not Greko Printing & Imaging, Inc, to ensure all materials are in full compliance with such laws. Greko Printing & Imaging, Inc reserves the right to request proper documentation for any or all material that demonstrates customers have receive proper authorized for the reproduction of the intellectual property of others. In the event any or all of a project is found to be in violation of the intellectual property rights of others, you, and not Greko Printing & Imaging, Inc, assume all responsibility for such materials, even if Greko Printing & Imaging, Inc requested proof of authorization and approved the project for printing.

 

Terms Relating to Samples

Greko Printing & Imaging, Inc reserves the right to print additional copies a customer’s project at its cost, without notice or compensation to customer, and use those copies as samples to be shared with potential or existing customers, including in public forums. Greko Printing & Imaging, Inc may, at its sole discretion, modify a customer’s project for this purpose. Greko Printing & Imaging, Inc will mark such samples as “not for retail sale” but cannot be responsible for the sale or trade of the sample once it is out of its possession. Greko Printing & Imaging, Inc reserves the right to utilize, without compensation, a customer’s name, both personal or organizational, on lists of clients provided to potential or existing customers, including in public forums. Greko Printing & Imaging, Inc may also use photographs or other graphical representations of customer projects as examples provided to potential or current customers, including in public forums. By printing with Greko Printing & Imaging, Inc, you are granting Greko Printing & Imaging, Inc a perpetual, transferable, royalty free and exclusive right to use samples of your project, your name and images of your project for the purpose of marketing printing goods or services.

If customer does not wish to have a particular project used as a sample or example or does not wish for his or her name or organization’s name to appear on customer lists, the customer must provide written notice to Greko Printing & Imaging, Inc at the time of order. If notice is given later, Greko Printing & Imaging, Inc may have already incurred the expense of producing sample copies and reserves the right to distribute any copies printed prior to customer’s notice.

 

Terms Relating to Digital Files

Greko Printing & Imaging, Inc is not responsible for maintaining backup copies of any files submitted by customers or for the damage, corruption or loss of any files submitted by customers.

 

Limitation of Liability

You use this website and Greko Printing & Imaging, Inc products and services at your own risk. Greko Printing & Imaging, Inc will not be liable for damages arising from or related to your use of the Greko Printing & Imaging, Inc website or from your use of products purchased via the Greko Printing & Imaging, Inc website, regardless of the form of action, whether in contract, tort, strict product liability or any other theory of damages, even if you have been advised of the possibility of such damages.

 

Terms Relating to Quotations and Change Orders

Greko Printing & Imaging, Inc guarantees the product price and delivery fees listed on all quotations issued by Greko Printing & Imaging, Inc for a period of 30 calendar days from the date indicated on the written quotation for the party and project named, even if published prices or its costs change. In order for the quotation to be valid, all specifications must remain identical to the quotation provided and the order must be from the party and project named on the quotation. Any change to any aspect of the quoted specifications, customer name or project name or description will cause the entire original quotation to be rendered void and Greko Printing & Imaging, Inc reserves the right to adjust pricing to current rates, including pricing on aspects not directly affected by the change requested by customer. Greko Printing & Imaging, Inc reserves the right to completely decline to print any project at any time for any reason, including quotations that are still valid. Greko Printing & Imaging, Inc reserves the right to correct quotations that are the result of typographical or technical errors.

Quotations from Greko Printing & Imaging, Inc are considered confidential and privileged communication between customer and Greko Printing & Imaging, Inc and may not be shared with any third parties or published in any form without written permission from Greko Printing & Imaging, Inc.

From time to time, and its sole and final discretion, without notice and for a variety of reasons, Greko Printing & Imaging, Inc may issue quotations that contain pricing specifically limited to the 30 calendar days immediately following date of issue, pricing that is capacity controlled or subject to blackout dates. In such cases, pricing may vary significantly from quotations issued at different dates and will remain valid only for the time periods and conditions listed.

Greko Printing & Imaging, Inc reserves the right to charge customers for increases in government imposed fees, taxes, tariffs, duty fees or other fees or costs imposed by governmental or quasi-governmental bodies.

If customer wishes to make changes to an order after accepting a quotation, a written change order must be submitted and accepted by Greko Printing & Imaging, Inc. Verbal quotations and change order requests are never guaranteed.

 

Terms Relating to Subject Matter Content

Greko Printing & Imaging, Inc may decline to produce any order at any time and for any reason and without providing notice as to that reason. In the event an order is declined by Greko Printing & Imaging, Inc, a full refund will be issued.

Greko Printing & Imaging, Inc will not produce orders where the subject matter content may be forbidden, regulated or restricted by local, state, federal, or international laws. Greko Printing & Imaging, Inc cannot offer official advice or counsel on such matters and acceptance of any order by Greko Printing & Imaging, Inc does not signify any endorsement or certification that the content is or is not in violation of any laws or regulations.

In the event any order is seized by governmental or quasi-governmental bodies due to violation of international, national, state, provincial or local laws, the customer, and not Greko Printing & Imaging, Inc, is fully responsible for the materials, including the full cost of the materials and any fines or legal actions imposed. Orders returned to Greko Printing & Imaging, Inc due to violation of laws or regulations are not eligible for refunds.

Certain industries or professions may be required, by international, national, state, provincial or local law, to list certain licensing, certification or registration information on printed materials. Greko Printing & Imaging, Inc is not responsible for determining if such listings are required or recommended and cannot offer advice or counsel on the subject. Further, Greko Printing & Imaging, Inc is not responsible for the omission of any such listings.

 

Terms Relating to Credit or Debit Card Payments

By entering or providing Greko Printing & Imaging, Inc with your credit or debit card number and related billing information, you consent that this equates to an electronic signature that authorizes Greko Printing & Imaging, Inc to charge your account immediately, as well as any future additional charges or penalties.

If you initiate a chargeback against Greko Printing & Imaging, Inc and the dispute is eventually decided in Greko Printing & Imaging, Inc favor by the financial institution, we reserve the right to charge you a fee to cover the costs associated with the chargeback, which include, but are not limited to, penalties levied against us by the credit card issuer and for the time spent by our staff to research and resolve the issue.

If paying via debit card, please be aware that your card be have a temporary authorization or “hold” placed on it. This charge will be returned to you subject to your financial institution’s policies, which Greko Printing & Imaging, Inc has no control over. Greko Printing & Imaging, Inc is not responsible for such temporary charges or any penalties incurred because of them. To avoid this situation, pay with a credit card rather than a debit card or ensure you have adequate funds in the account linked to the debit account.

 

Terms Relating to Check Payments

Returned checks are subject to the maximum fee allowed by law. Checks may be converted to an electronic payment, meaning the funds may leave your account immediately. If a check is returned for insufficient funds, the account balance is due immediately via credit card, U.S. Postal Service money order or certified cashier’s check. Greko Printing & Imaging, Inc reserves the right to permanently revoke check paying privileges to any customer for any reason.

 

Privacy Policy

 

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

 

Security Policy

 

 Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.